Maybe I'm just confused but non staff are able to post in the help from staff area. I know that the help from staff is public so people can see some threads that may help them etc but why allow members to post o it? Isnt that what help from community is? The way I see it is help from staff is for official statements. If they wanted help from a community member it'd be in that section. So maybe make it so non staff can't post replies in that section (with exclusion of op obviously)